Charlotte took several travel courses at college, where she first became interested in the industry. She began selling holidays part time at Thomas Cook, while studying Galileo in preparation for a move to business travel.

Since starting with Harridge 15 years ago, she has worked her way up from Rail Consultant to The Management Team.

She loves her job because no two days are the same, because she enjoys working out complex itineraries and difficult fares, and challenging herself to get cheaper fares than the Internet!

A self-confessed chatterbox, she loves socialising in her spare time.